Excel Exports contain HTML encoding - How to avoid?

  • 28 February 2023
  • 10 replies

When exporting to Excel the field ‘msg’ contains the same HTML encoding as the GUI.

This is how some example data are shown in the GUI:


This is how the Excel Speadsheet looks like for the same data:


This is the sourcecode for the tabel in the GUI, which shows that it contain the same html <span> tags:

Is it possible to get the Excel Export without html encoding in the msg field?

Perhaps it could be an option to enable/disable html <tags> in exports in the preferences menu? 


Best answer by Mads Pedersen 2 March 2023, 14:35

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Userlevel 5
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Hi @Mads Pedersen, let me open a ticket for you on this :) 

Hi Cintia

Thank you for opening a ticket for me.

I am not able to access the ticket. 

The page you were looking for doesn't exist
You may have mistyped the address or the page may have moved

Userlevel 5
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Hi Mads,

That is strange, let me tag you in the ticket once again in Zendesk.

Zendesk or ?

Userlevel 5
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@Mads Pedersen  just sent you an email with the ticket link as well.

Still no luck. I am logged in to the portal

Now it works! Thx

Userlevel 5
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I opened a brand new ticket for you with the same topic, please let me know if it works now. :)

The issue was resolved by doing a CTRL+F5 reload of the Logpoint UI.

I use version 7.1.3 My browser must have used old versions of the adjacent files (.js etc)  

Userlevel 5
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Thank you for sharing, Mads :) !