Issue and Observation

The message "AQL: graph 'mssp_db' not found (while parsing)" pops up while using the Director Console UI.

The error indicates that the synchronization between arango and zookeeper is in progress and sometimes due to stale entry of any fabric enabled logpoints, the sync can get halted. 

Solution

Log files at /opt/commander/bigstore/var/log/directorconsole/  can provide useful information

Check if the fabric enabled Logpoint is present in zookeeper

ssh into fabric server

/opt/commander/installed/zookeeper/bin/zkCli.shaddauth digest zkacl:Welcome@123ls data/<POOL_IDENTIFIER>/addauth digest commander:<enter password> ls  /license/<LP identifier>get /license/<LP identifier>delete any stale or duplicate logpoint identifiers if present withrmr /<node id>

Trigger data fetch fron arangodb GUI

ssh into Director API

Edit /etc/ssh/sshd_config to enable ssh local port forwarding ,

AllowTcpForwarding yes

ssh -L 8529:127.0.0.1:8529 support@<logpoint ip>

Open chrome/firefox browser and enter url http://127.0.0.1:8529

Login as root/changeitSelect: mssp_db

select TimeStamp collection from

Collection > TimeStamp/progress

Change the value to “in_progress” and save the changes

ssh into the Director Console machine and restart the dc-front and dc-back containers with commands below:-

docker stop dc-frontdocker stop dc-backdocker start dc-frontdocker start dc-back