If the browser reads Error 500, the following can be checked.
- If the LogPoint server has just been booted up, the system will take some time to get the services up and running. Hence, simply waiting for 2-3 minutes should work in most cases.
- Check the disk space utilization on the CLI using the command df -hT. If the /opt partition has less then 3.5GB, or the /opt/immune/storage or the root partition is at 100% utilization, this behavior may be seen. If this is the case, then either adding additional space or removing some of the files will be required. For this, the sudo access might be required, if so, then please create a support ticket with LogPoint Support.
- If you are still not getting the UI to respond, then please create a new support ticket with the below information
- Output of the df -hT command
- Logs inside /opt/immune/var/log/service/webserver/current and /opt/immune/var/log/service/mongodb/current