A dashboard can go blank for various reasons, check the following things to correct the blank dashboard before contacting LogPoint Support.
- Hit the query that is being used by the dashboard in the search bar and check if it has any matching logs.
- If you do not find any matching logs, then there is a chance that correct normalization packages are not in place for the corresponding normalization policy.
- If logs are shown and the dashboard is still blank, check if the source devices are configured to the correct time zone from the device configuration settings.
- If the widget is still empty even after correcting the timezone of a device, try to add a “dummy dashboard“ or try to edit that specific dashboard. It will trigger the dashboard engine to regenerate the config and also helps to check if there is a problem with a single dashboard or in dashboards in general.
- If the widget is still blank, create a support ticket with the below information:
- The query being used in the dashboard.
- Timerange of the query.
- Logs inside /opt/immune/var/log/service/premerger/current. If query used is correlation query then also include logs from file /opt/immune/var/log/service/analyzer/current.