Before running any upgrades, it is always recommended that you go through the release notes, and check up on any important notices that have been included. It is also important that you verify the upgrade pak file's SHA256 present on the release notes to that on LogPoint.

If you are using a virtual machine to run LogPoint, it is highly advised that you take a snapshot before running the upgrade. This is to make sure that you have a point to rollback if the upgrade runs into any issues.

If the upgrade does fail, please reach out to the LogPoint support team with the output of the following commands provided on a new HelpCenter request:

• tail -n 20 /opt/immune/var/patches/log/*6.10.0*.log (Replace the version of the LogPoint upgrade which failed)
• tail -n 20 /var/log/*6.10.0*.log (Replace the version of the LogPoint upgrade which failed)

Note: Please do not attempt a server reboot during the upgrade process, unless discussed prior with the support team.