Process to request a new log normalization support

Question

Hi Team, My customer has  a new network appliance that is not yet supported by LogPoint. What is the process to request its support ?

Guy Grieve · Answer

Hi Jerome!If your customer hasa new data source currently not supported, please reach out to our support team either by opening a ticket on the Helpdesk servicedesk.logpoint.comor email support@logpoint.comin which they would be happy to assist.Remember to ask the customer to shareexample data from the data source, anonymised if you wish, and they’ll get to it.Also, you can always create it on your own within the knowledge base section of the LogPoint platform,and share it hereThanks!

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