Technical Requirements required for onboarding Operations Monitoring

  • 4 May 2021
  • 1 reply

Userlevel 2
Badge +3

Hi Team,

Do we have a checklist I can share with customers about things to prepare before subscribing to Operations Monitoring?

I am looking for more of a technical requirement like firewall rules, support connection, passwords, and so on.


Best answer by Basudev Raut 4 May 2021, 06:54

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1 reply

Userlevel 3
Badge +7

Hi Rupsan,

Provided that the customer recently purchased the monitoring service, following are the information you could provide in the Support Ticket to get started very quickly with the monitoring service.

  1. Service Type Purchased and Start Date: Standard (1x per day on business days) OR Extended (2x per day 24/7). 

  2. System Information/ Support Connection: All in One OR DLP with type of instances (SH/DataNode/Collector), number of nodes, Support Connection Details, a test/support admin credential

  3. Customer Contact: normal and during escalations, e.g one who is sent regular Monitoring Reports and the other for escalations such as hardware failures/outages/disk replacements/retention changes, etc)

  4. Any other relevant info such as Retention Policy, Deployment Diagram, deployed environment (hardware/VM/Cloud), Storage Provisions (SSD, HDD, HBA, NFS), hardware vendor, etc