We recently updated our Idea Portal to bring even more privacy and freedom of sharing ideas - for example, it’s no longer showing names of the users voted for the idea, even names of the users commenting it. That should help to preserve anonymity even when ideas are created from the support ticket.
Our team plan to continue improving experience of all “ecosystem” resources like Idea Portal, Service Desk and so on - so we appreciate any feedback from the community about this change - or any other potential changes. Please feel free to comment there - or by any other channel.
NB: limited set of Logpoint employees, product managers with sufficient permissions, can still see names of the commentators in the back office of idea portal - to enable direct dialog on any specific feature scenario to be discussed outside idea portal.